Shipping,Delivery & Warranty Information
For Gazebos and Garden Sheds online orders the “Suggested Retail Price” does not include the cost of shipping and delivery. Standard Motor Freight and UPS/FedEx services vary for the four U.S. regions that we ship too. You’ll need to select your region for shipping costs when they appear at the secure shopping cart before your purchase is completed.
See below for a complete description of our shipping services.
The average lead time is 3-4 weeks from time of order to delivery. This can vary and, under certain circumstances, lead times can shorten or lengthen. Please confirm with our Cedarshed Customer Service Representative if you need a more accurate shipping time at: 1-866-899-8036
We understand that a Cedarshed product may well be a major purchase for you. We want you to be aware of our Warranty Policy so you feel comfortable and confident that you’ve made the right decision.
For All Structure Sheds purchased directly from Gazebos and Garden Sheds are covered for a period of one year for defects in manufacturing and workmanship.
In addition to this, if you are missing or have received a broken piece, simply call our Customer Support Line @ 1-866-899-8036. After we determine how to solve the problem to your satisfaction, we will be happy to replace the part(s) free of charge. The replacement part(s) should be couriered or shipped from our premises within ten (10) business days of receipt of the purchaser’s notification. It is the purchaser’s responsibility to notify us, within 14 days after receiving the product, of any broken or missing pieces. Failure to do so will void Cedarshed’s obligation to send parts out free of charge. If you cannot confirm that all pieces are intact and in good shape within the allotted time period, it is the purchaser’s obligation to notify us in writing of your situation so that a longer grace period may be granted. Such extension requests, and approval by Cedarshed Industries, must be in written form.
Gazebos and Garden Sheds considers all sales to be final once the product(s) ship from our plant, and does not accept returns unless the product is damaged in transit and cannot be salvaged
Shipments are delivered by semi-trailer truck and/or a similar type vehicle. A complete description of how the freight is delivered and what will be required by the purchaser is listed below:
- Shipments will be delivered to or as close to the Purchasers property line and or driveway provided the location is deemed assessable by the delivering carrier. It is the Purchasers responsibility to inform Cedarshed at the time of purchase of any unusual or difficult location or delivery issues, so necessary arrangements may be made with the delivering carrier, where possible. Purchasers may incur additional shipping costs depending on the Purchasers specific situation.
- Purchaser will be expected to cut metal strapping securing product to the pallet and therefore will require the use of wire cutters.
- We provide a lift gate service on all sheds and gazebos for a nominal fee.
- Purchasers should be aware that although total freight could be over 2,000 Lbs., units will be handled one piece at a time. Individual pieces and components range between 1- 100 Lbs. and should be manageable in most situations.
Shipments are delivered by semi-trailer truck and/or a similar type vehicle and offloaded by the delivering carrier and carried to a specified location on your property.
The shipment method or procedure must be confirmed at the time of order. Purchasers who choose our Premium Plus Delivery method to have their freight unloaded, must call a Cedarshed Customer Service Representative to confirm that this method is available in your geographic location. There’s an additional cost for this service and this charge will be added to your order at time of purchase. The Purchaser will not be required to pay any additional costs to the Delivering Carrier for this service at the time of delivery, unless there are deviations from prearranged shipping methods.
The Purchaser agrees to accept all financial responsibility for demurrage and rerouting costs if the ship-to location is changed after the product is shipped from our premises.
If there is any deviation from the prearranged shipping method, in most cases the delivering carrier will bill the purchaser directly for any additional charges. However, in certain situations where it may not be possible or realistic for the delivering carrier to do so, then Cedarshed will re-invoice or bill your account for any additional freight charges which have been incurred.
Cedarshed strongly recommends that Purchasers contact our delivering carriers local terminal to make a delivery appointment after Cedarshed informs the Purchaser that freight has been shipped from our premises. Cedarshed will provide the Purchaser with both tracking and contact #’s for your convenience.
Purchasers must inspect freight prior to unloading and document any damage on the Shipping Document “BILL OF LADING” provided by the delivering carrier. Failure to document any such damage may result in delays in resolving any possible freight damage claims.